Extensions can be granted for complex or unclear requests, but the applicant should be informed of this within the initial month.
Both Glasgow City Council and City of Edinburgh Council have repeatedly failed to meet this timeframe, leading to a backlog of requests.
Read More:
Glasgow responded to only 45% of incoming SARs within the statutory timeframe of one month, while for Edinburgh the figure was 60%, leading to an investigation by the Information Commissioner’s Office (ICO).
Both have been reprimanded by the ICO, which said it had actively engaged with all 32 local authorities.
Jenny Brotchie, acting head of Scottish affairs at the ICO, said: “Those who were let down in the past are being let down again, this time by poor SAR compliance.
“We have heard how undue delays and lack of communication from local authorities can cause further distress for people, including those with care experience and those trying to claim redress in Scotland.
“Local authorities must get this right despite the rising numbers of requests, which is why we have been offering support and monitoring those with poor compliance until we are satisfied that improvements have been made.”
You can contact us for more informations or ads here [email protected]